Privacy Policy

Last Updated On 21-Oct-2024
Effective Date 21-Oct-2024

This Privacy Policy describes the policies of Padley Housing Association on the collection, use and disclosure of your information that we collect when you use our website. (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you, and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

Name
Email
Mobile

Retention Of Your Information:

We will retain your personal information for 90 days to 2 years after the user terminates the account, or for as long as necessary to fulfil the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for extended periods, such as for record-keeping / reporting purposes in accordance with applicable law, or for other legitimate reasons, including the enforcement of legal rights, fraud prevention, and similar purposes. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to complain with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer. We will address your concerns in accordance with applicable law.

Cookie Policy

Effective date: October 08, 2025

Last updated: October 08, 2025

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions correctly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function correctly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track your interactions with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

Types of cookies we use

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

cookieyes-consent 1 year CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.
_GRECAPTCHA 6 months Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks.
rc::a Never Expires This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::f Never Expires This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::b session This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::c session This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
wordpress_test_cookie session WordPress sets this cookie to determine whether cookies are enabled on the users’ browsers.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Cookie Duration Description

_ga_* 1 year 1 month 4 days Google Analytics sets this cookie to store and count page views.
_ga 1 year 1 month 4 days Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_gid 1 day Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_gat_gtag_UA_* 1 minute Google Analytics sets this cookie to store a unique user ID.

Consent Preferences

You can modify your cookie settings at any time by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent at any time.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please refer to its official support documentation for assistance.